A State Of Control 75: Customer First

Instant Expert, Just Add Water     User experience is a critical part of any solution or integrated system. After all, if someone is going to be pushing all the buttons it’s important to make those interactions feel good. With us to define user experience is Director of User Experience for SnapAV Brad Baldwin, Control Programmer for Verrex Brian Magrogan and Manager of User Experience for Crestron Keren Goldman. We look at the factors that make a solid user experience, the responsibility of a programmer in making that experience, what role manufacturers play in this role and more. Host: Steve Greenblatt Guests: Brad Baldwin – SnapAV Brian Magrogan – Verrex Keren Goldman – Crestron Notes: AVNation studios production equipment provided by Shure and Vaddio.